1. All products sold by our company have a warranty period of one year from the date of receipt (excluding consumables), and after-sales service is always available during the warranty period. (Excluding malfunctions or damages caused by human factors or uncontrollable natural phenomena).
2. After receiving the repair notice, respond to the customer within 24 hours and provide a solution within 7 working days.
3. Users can inquire about technical issues through after-sales phone or email and receive clear solutions.
After sales service hotline: 86 0377 63533899
After sales service Email: xinkyofurnace@gmail.com
4. Provide lifelong free technical support.
5. In case of performance failure during normal use, our company promises the above warranty services.
During the warranty period, paid repair services will be provided for the following situations.
a. Malfunctions or damages caused by human factors or uncontrollable natural phenomena.
b. Product malfunction or damage caused by failure to follow the instructions for installation, operation, maintenance, etc.
c. Any malfunction or damage that occurs during the modification, disassembly, or assembly of products without our company's authorized permission.
d. Unexpected factors or human behavior leading to product damage. For example: liquid ingress, damage caused by falling, inappropriate voltage input, excessive squeezing, packaging deformation, etc.
